Return & Exchange Policy

At BinteHawa, we strive to ensure that every customer receives the best quality unstitched outfits. However, if you face any issue with your order, we offer a simple Return & Exchange process under the following conditions:

🔁 Exchange Policy

We offer exchange in case of:

• Damaged Product

• Wrong Item Delivered

• Missing Items in Parcel

• Major Defect in Fabric

Exchange Request Time:
You must contact us within 48 hours of receiving your order.

Conditions for Exchange:

• The item must be unused, unstitched, and in original condition

• Original packaging & tags must be intact

• Parcel opening video is required as proof for any claim

Once your request is approved, our team will guide you through the exchange process.

❌ Return Policy

We do not offer returns in the following cases:

• Change of mind after purchase

• Slight color variation (due to lighting or screen resolution)

• Personal dislike of fabric or design

• Incorrect size perception (as all items are unstitched)

🚚 Shipping Charges

• Customers will bear the shipping cost for exchanges unless the error is from our side (wrong or damaged item delivered).

📞 How to Request Exchange?

Contact us on WhatsApp within 48 hours of delivery:

0315 5261619

Share:

• Your Order Number

• Issue Details

• Parcel Opening Video

• Product Images (if required)

Our support team will respond as soon as possible to assist you.